Hospitality Manager

Hospitality Manager

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on we invite you to bring your enthusiasm and passion.

We are a high-volume Sports Bar with National Recognition. A fast-paced environment providing the ultimate sports dining experience with WINGS, BEER, SPORTS!! The Kitchen Manager provides leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected. The Hospitality Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

If you have a passion for Wings, Beer and Sports, we are looking for you!!

Key Responsibilities and Duties :

• Recruiting, training, and supervising staff.
• Scheduling shifts and managing work assignments.
• Conducting performance evaluations and addressing disciplinary issues.
• Motivating and developing team members.
• Ensuring high standards of guest service and satisfaction.
• Addressing and resolving guest complaints and issues.
• Interacting with guests to meet their needs and expectations.
• Overseeing daily operations, including front-of-house, back-of-house, and housekeeping.
• Maintaining cleanliness, safety, and hygiene standards.
• Ensuring all facilities and equipment are in good working order.
• Managing budgets and financial plans.
• Controlling operational costs and maximizing profitability.
• Preparing and presenting performance reports.
• Developing and implementing marketing strategies.
• Monitoring sales performance and identifying opportunities for growth.
• Coordination of events and conference facilities.
• Collaboration with other departments to ensure smooth operations.
• Compliance with regulations and quality standards.

Key Skills :

Buffalo Wild Wings - Muncie

838 E McGalliard Rd, Muncie, IN, 47303