Service Contract Associate

Overview

Zurich North America is hiring multiple Service Contract Associates to join our Vehicle Service Contract team. We are open to hiring talent for various virtual positions to work a shift between 7am – 8pm Pacific Standard Time.

Responsibilities

• With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled efficiently and with a customer-centric approach.
• Determine causes of failures and review contract language to apply applicable coverage for loss.
• Provide technical support to external sales staff and communicate primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.
• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity mechanical breakdown claims.
• Determine applicable contractual coverage and the most appropriate replacement / repair solution.
• Work to achieve timely resolution to claims by negotiating costs and labor hours.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Basic Qualifications

Preferred Qualifications

Compensation and Benefits

At Zurich, compensation for roles is influenced by a variety of factors, including location, role, skill set, and experience. Zurich commits to providing a fair and reasonable compensation range. For more information about Total Rewards, please click here. Additional rewards may include short-term incentive bonuses and merit increases. The compensation represents a nationwide market range and has not been adjusted for geographic differentials. The proposed hourly rate is $22.02 - $26.00, with a 5% short-term incentive bonus eligibility.

Compliance and Equal Opportunity

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location and Schedule

Application

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Additional

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