Service Experience Coordinator

Job Description :

The primary responsibility of the role is to deliver exceptional customer experiences while creating estimates and coordinating repair needs for customers.

If you want to know about the requirements for this role, read on for all the relevant information.

• Customer interactions must be efficiently documented and updated.
• Accurate and timely information should be provided to customers throughout the repair process.
• Compliance with all insurance client requirements and metrics is crucial.

This role plays a pivotal part in ensuring the success of the customer's experience by working collaboratively with team members to achieve repair facility Key Performance Indicators (KPIs).