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Chief Operating Officer

Chief Operating Officer

Find Great People | FGPColumbia, South Carolina Metropolitan Area, United States
7 days ago
Job type
  • Full-time
Job description

Our client, a consumer lender with over $1B in assets, is adding a Chief Operating Officer to their executive team. This role is responsible for providing leadership, vision, and management of the company’s day-to-day operations. This position ensures efficient, cost-effective, and customer-focused operations across all departments while aligning operational performance with organizational strategy. The COO partners with executive leadership to drive innovation, efficiency, compliance, and sustainable growth.

Essential Functions

  • Plan, direct, and oversee company operations, ensuring the effective implementation of strategic goals and efficient business systems.
  • Develop and execute operational strategies for facilities, technology, and logistics.
  • Collaborate with executive leadership to establish and achieve company goals while providing guidance on operations projects, systems, and long-term planning.
  • Identify and implement process improvements, technologies, and best practices that enhance efficiency, scalability, and customer experience.
  • Establish, communicate, and enforce operations-related policies, standards, and security measures to ensure compliance and consistency.
  • Partner with department leaders to ensure operational alignment with corporate objectives and the strategic plan.
  • Oversee performance metrics and reporting to measure operational success and identify opportunities for improvement.
  • Lead cross-functional initiatives that drive organizational excellence and employee engagement.
  • Supervise and support the Information Technology and Project Management departments, ensuring alignment with company needs and goals.
  • Develop and maintain business continuity, safety, and risk management programs to ensure operational stability.
  • Prepare and monitor departmental budgets, optimizing resource allocation to achieve operational and strategic objectives.
  • Establish and monitor staff performance and development goals, set priorities, and conduct performance evaluations.
  • Serve as Corporate Records Officer, ensuring compliance with records management and offsite storage programs in coordination with IT and Internal Audit.
  • Promote a culture of accountability, teamwork, and operational excellence.
  • Perform other duties as assigned.

Supervisory / Manager Responsibility

  • Supervises IT and Facilities staff including hiring, training and monitoring attendance.
  • Oversees performance management, setting and monitoring performance goals, conducting annual performance reviews and making recommendations for merit increases.
  • Mentors and guides direct reports to support their professional development and performance.

    • Education and Experience

  • Bachelor’s degree in business administration, operations management, or related field required; advanced degree preferred.
  • Ten (10)+ years of progressive experience in operations leadership, with a strong focus on technology, project management, and organizational effectiveness, preferably in a financial services or related industry.
  • Five (5)+ years of experience managing cross-functional teams and large-scale projects.
  • Experience in regulated industries and understanding of compliance requirements strongly preferred.

    • Skills and Abilities

  • Demonstrates core values of respect, integrity, great service, high value for employees and customers, transparency and teamwork, through actions and behaviors.
  • Excellent leadership and coaching abilities; promotes positive team culture and professional development.
  • Ability to maintain a growth mind-set, manage strategically and think innovatively.
  • Consistently demonstrates and holds oneself accountable to the ethics and values of the organization, understanding that leading by example is critical in leading an organization.
  • Strong ability to coach and mentor others in a positive and productive manner and provide feedback for improvement.
  • Ability to make sound decisions when establishing and executing policies, procedures and goals.
  • Ability to deal effectively and cooperatively with all levels of staff, as well as internal and external stakeholders.
  • Ability to establish and maintain a complex departmental budget.
  • Strong ability to establish annual goals and hold oneself accountable for results.
  • Ability to communicate effectively, both verbally and in writing with all levels of management, staff and internal / external stakeholders.
  • Sound interpersonal skills with the desire to build mutually beneficial relationships internally and externally.
  • Excellent organizational skills, attention to detail, and time management skills with a proven ability to manage multiple competing priorities and meet deadlines.
  • Ability to act with integrity, professionalism, and confidentiality
  • Ability to accept accountability for decisions, actions and results.
  • Ability to work harmoniously as a reliable team member.
  • Proficiency in Microsoft Office Suite and familiarity with operational and data management systems.
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    Chief Operating Officer • Columbia, South Carolina Metropolitan Area, United States