Customer Fulfillment / Account Manager (ROC)
Naturals2Go Holdings, LLCLivonia, MI, US7 days ago
Job type
- Full-time
Job descriptionPrevious experience in customer service fulfillment, route sales, or a related field preferred. Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers. Excellent problem-solving abilities and attention to detail. Ability to work independently with minimal supervision as well as part of a team. Flexibility to work evenings, weekends, or holidays as needed. Valid driver's license and clean driving record required. Ability to lift and move heavy objects (up to 50Lbs) and perform physical tasks associated with stocking vending machines.
Job Description
Job Description
Salary : $20-$22 / per hour
Job Description : Account Manager (ROC)
As a Customer Fulfillment / Account Manager at Naturals2Go Plus-Detroit, you will play a critical role in ensuring the satisfaction of our customers by providing high-quality service and support for our micro-markets and vending machines. You will be responsible for managing and servicing customer accounts, maintaining inventory levels, and resolving issues promptly and effectively.
Responsibilities :
- Service micro-markets and vending machines at customer locations by restocking products, ensuring cleanliness, and performing routine maintenance as needed.
- Build and maintain strong relationships with customers, addressing their inquiries, requests, and concerns in a professional and timely manner.
- Manage inventory levels and replenish stock as necessary to meet customer demand and ensure product availability.
- Track and record inventory usage, sales, and spoilage accurately using company systems or software.
- Perform regular audits of vending machines to ensure proper functioning and troubleshoot any issues that arise.
- Remove and dispose of spoiled or expired products according to company procedures and regulations.
- Collaborate with the operations team to coordinate machine installations, relocations, and removals as needed.
- Provide training and support to customers on how to use technology and equipment along with troubleshooting basic issues.
- Proactively identify opportunities to upsell products or services to customers based on their needs and preferences.
- Maintain a clean and organized work environment, including company vehicles and equipment.
- Adhere to all safety and sanitation guidelines, including wearing appropriate personal protective equipment (PPE) and following proper lifting techniques.
- Complete administrative tasks such as recording transactions, preparing reports, and submitting paperwork accurately and on time.
Qualifications :
EOE
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Customer Account Manager • Livonia, MI, US