Single Point of Contact - SPOC

Position Overview:

The Single Point of Contact is responsible for ensuring the best execution on every asset in their assigned investor's portfolio.

Working Relationships:

The Single Point of Contact reports to the SPOC Supervisor; must develop strong working relationships with key stakeholders, investors, co-workers, and customers.

Key Tasks and Responsibilities:

• Aggressively pursue workout solutions that provide maximum value for investors and borrowers via the following:
• Owning all 90+ delinquent loans and contacting borrowers to pursue workout options
• Collecting and gathering all paperwork needed to decision the workout option in a timely manner
• Calculating and Negotiating workout terms with the borrower, finding the best execution to preserve value
• Setting up files in the Loss Mitigation workstation quickly and accurately
• Monitoring and performing frequent follow-up with borrowers on trial modifications to ensure conversion
• Exceeding established minimum production requirements for workouts
• Review financial packages from customers and determine best resolution for investor and mortgagor, based on appropriate investor guidelines
• Order and review title reports
• Order and review credit reports and broker’s price opinions
• Prepare pertinent documentation to facilitate resolution with customer
• Credit counseling
• 1099 year end reporting
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance

Minimum Requirements:

• 3 -5 years experience in loss mitigation or origination of mortgage loans
• Strong analytical skills
• Ability to think outside the box
• Problem solving skills
• Proficiency in Microsoft Word, Excel and Outlook
• Fidelity LPS experience preferred
• Strong sense of urgency about solving problems, meeting challenging deadlines, and achieving goals

RoundPoint’s Employee Value Proposition: Grow, make a difference, and have fun along the way!

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present