Job Description
Job Description
POSITION SUMMARY : The cashier / food runner is responsible for taking guests’ orders, ringing in orders, taking payment from the guests and bringing prepared food to guests’ tables.
KEY RESPONSIBILITIES :
- Hold the guest as the most important priority at all times; tact, good manners, mature judgement should be used in all guest interactions
- Enthusiastically greet the guest as they walk through the door, making eye contact and smiling
- Take the order listening closely to ensure every order is filled promptly and accurately, educating guests on products offered and using suggestive selling when appropriate
- Ensure orders are entered in the point of sale system accurately
- Operate the cash register and collect payment from the guest
- Deliver the order to our guests, ensuring accuracy by repeating the order detail to the guests
- Thank the guest and invite to return again
- Answer telephones, responding to guest inquiries and assisting with take out orders
- Communicate guest feedback to restaurant management
- Resolve guest concerns politely and quietly, with respect and a sense of urgency
- Understand in-store marketing promotions
- Execute new product rollouts including selling to guests and product execution
- Utilize cash control procedures
- Assist with routine restaurant cleaning responsibilities, including cleaning the cashier area and table bussing
- Other duties as assigned
ESSENTIAL CORE VALUES :
Integrity – The quality of being honest and having strong moral principles. Having integrity means doing the right thing in a reliable way.Teamwork –The process of working collaboratively with a group of people in order to achieve a goal. In order to work as a team, we need to :Effectively communicate
Create efficiency in all we doRespect each otherFoster ideas to make improvementsTry hard to not offend and try even harder not to be offendedExcellence – The quality of being outstanding or extremely good. Every employee that comes through the door will come with the mindset to create excellence – not just work.QUALIFICATIONS / SKILLS :
Must be friendly and guest service orientedAbility to communicate effectivelyAbility to use a Point of Sale systemMust be able to work in a fast-paced environment and have a sense of urgencyAbility to work as a team-playerEDUCATION AND / OR EXPERIENCE :
This position does not have any specific education or experience requirementsESSENTIAL PHYSICAL FUNCTIONS :
Ability to stand / walk for 8 hours per dayMust be able to lift and carry up to 30 lbsWill frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift.Must be able to work in both warm and cool environments, indoors and outdoorsMust be able to tolerate higher levels of noise from restaurant machinery, music, and customersMust be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, and seafoodUNIFORM :
Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.BENEFITS & PERKS :
Great work life balanceClosed on SundaysClosed major holidays – Thanksgiving, Christmas, New Year’s Day, Memorial Day & Labor DayAccess to Direct Primary Care Health ProgramPaid Time OffRetirement Savings Program (IRA) with Employer MatchAdvancement opportunitiesDiscounted shift meals