Service Manager

Job Description

Job Description

POSITION SUMMARY :

The role of the Service Manager is scheduling and organizing the day-to-day workload for all shop & field technicians. Their responsibilities are to improve the efficiency and effectiveness of the service shop and field technicians. The Service Manager will work closely with support staff and the Parts Department to schedule timely repairs for our customers’ machines. The Service Manager will also coordinate with the Machine Department for shipping and receiving equipment for stock, rentals, demos and machine sales. The Service Manager has ultimate responsibility for department safety, revenues, profitability, staffing and asset protection.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Maintains staff by recruiting, selecting, training and developing employees.
• Accomplish department results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.
• Maintains quality by developing, and enforcing systems, policies, procedures, and productivity standards.
• Maintains good relations with our new and repeat customers.
• Maintains safety by developing, and enforcing systems, policies, and procedures.
• Processes service orders, which require verbal / written customer interface during quoting and invoicing process.
• Assist in procuring documentation, parts, and service literature to support service department needs.
• Manage purchase orders, vendor accounts and expense sheets / submissions.
• Responds professionally in stressful situations.
• Responsible for financial performance of the department.
• Thorough knowledge of equipment’s various systems. Ability to troubleshoot and diagnose equipment issues and make repairs in a timely manner.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Ability to read computer displays, PDF files, electronic and hydraulic schematics or catalogs in order to determine replacement parts.
• Ability to travel out of town and stay overnight when required.
• Reliability in attendance, punctuality, meeting deadlines and accepting accountability for their results; self-motivated.

QUALIFICATIONS

PHYSICAL AND WORKSITE ENVIRONMENT :

The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.