Freight Forwarding Operations Supervisor

Freight Forwarding Operations Supervisor

Responsible for providing high level of support and supervision to export department by managing the daily activities of the export team. Supervises the administration processes required to import and export merchandise and materials in compliance with federal, state, local, or local country specific regulations. Reviews all required documentation and supporting calculations of duties, tariffs, price conversions, weight and or volume of products. Verifies all payment transactions are completed according to requirements. Ensures that all documentation is up to date and recorded in tracking systems. Resolves issues and expedites solutions with clients, customs officials, and shippers. Contributes to development of processes and procedures. Supervise operations staff and keep employees compliant with company policies and procedures. Manage, develop and train staff, establish and monitor goals, and conduct performance reviews.

About the Role

How you will contribute

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
• Strong focus on communication and ensuring that any systems / operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
• Actioning customer complaints received ensuring that detailed and accurate root cause / corrective actions are implemented, formally documented and submitted to the customer.
• Carrier management including tracking open customer orders through to delivery / return / claim and actioning exceptions as they arise.
• Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
• Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily / weekly / monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
• Participating in syncreon control tower / customer projects.
• Being the voice of the customer.

Your Key Qualifications

Nearest Major Market : Queens Nearest Secondary Market : New York City