Residential Property Collections Manager

A prominent Manhattan-based Property Management group is seeking a highly skilled and results-oriented Collections Manager to take full ownership of the collections process across a residential portfolio of over 3,000 units. This is a hands-on role responsible for driving collections performance, managing all delinquent accounts, and overseeing legal escalations and reporting, with the goal of significantly reducing past-due balances, and proactively managing risk and exposure. This position is ideal for a proactive professional who can operate independently, manage competing priorities, and deliver consistent results with minimal oversight.

Core Responsibilities

• Own and manage the full collections process for all residential accounts across the portfolio.
• Monitor, analyze, and act on account delinquencies to reduce total past-due balances.
• Maintain accurate resident account records, track communications, and escalate accounts to legal as needed.
• Act as the main point of contact for residents with overdue accounts, applying strong communication and negotiation skills to resolve balances.
• Partner with legal, accounting, and property management teams to ensure timely and compliant handling of accounts.
• Draft and send notices, settlement offers, and other resident communications.
• Propose payment terms and negotiate resolution plans when appropriate.
• Generate regular reporting on collections performance, account aging, legal status, and resolution rates.
• Review and refine internal collections processes to ensure efficiency, consistency, and legal compliance.
• Stay current on local and federal regulations related to debt collection and fair housing practices.

Position Requirements