Supervisor, Member Outreach

A company is looking for a Supervisor, Member Outreach / MCO Training Specialist (Remote).

Key Responsibilities

Design, develop, and deliver training programs for new hires and existing staff

Conduct onboarding sessions and provide refresher training on new products and processes

Assist in day-to-day operations and supervision of staff to maintain quality and efficiency

Required Qualifications

High School Diploma required; Associate's degree preferred

2-3 years of call center experience required; 5 years preferred

Background in training and managed care, familiar with Medicare and Medicaid

Proficiency in tools like Canva, PowerPoint, Excel, and SharePoint

Bilingual in Spanish or Mandarin is a plus