Bilingual Product Business Manager

Global Financial Firm located in Miami, FL has an immediate contract opportunity for an experienced Bilingual Product Business Manager

"This role is currently on a Hybrid Schedule.

You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.

We will be expected in the office weekly 2-3 days depending on the team requirement.

• Video / f2f interviews are required prior to all offers.

Description :

The TTS NAM Digital Platform & Data Services Product Manager is responsible of the value proposition design, monetization, and adoption of the digital platform.

Responsibilities :

Work with global, and regional Digital Product Managers to execute the Digital Platform Strategy.

Program management for strategic initiatives including Tech, Service, Risk & Controls, Data, and others.

To coordinate and maintain an accurate inventory of executed and in progress initiatives and projects related to strategic / Transformation initiatives in North America, Client Experience and Digital Adoption

Budget and Investment Spend process management and process improvement

Work in conjunction with various Product partners to define and specify client-required output formats for account statements across clients and align delivery timelines with respective Sales / Account managers to manage client expectations

Understand how we can leverage centralized data to augment information sent to Clients via existing Channels in a standardized manner

Reduction of analog interactions through services digitization & definition of end-state action plan with Service partners

Review clients in attrition and create tailor made solutions to improve their experience and the overall relationship

Work closely with all global / regional Project Managers, Service, Operations and Implementation to ensure smooth and appropriate on-boarding & service of clients

Design and manage product communications including external and internal feature announcements, reference materials, press releases, and adoption campaigns, in partnership with marketing & regions.

Define and Measure Key Performance Indicators. Provide quantitative and qualitative updates to stakeholders regularly across the transformation initiatives

To be the subject matter expert and change agent for client experience and digitization projects and point person for Service, Product, Implementations, Sales and Coverage on client experience and digitization projects

Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.

Knowledge / Experience :

Total years of experience in the Banking industry : 5-7 years

Total years of experience in existing level : 3 years

Qualifications :

BA / BS Degree with a strong Program / Product management and projects background

Working knowledge of SWIFT, ISO20022, and Bank Statements preferred

Skills :

Good written and verbal communication

Project and Program Management skills

Strong Analytical skills

Leadership and execution skills

Influencing skills

Fluent speaking and writing skills in English and Spanish; Portuguese highly desirable

Comfortable presenting to senior management

Understanding of Digital capabilities

High Level Commercialization skills

Competencies :

Ability to work effectively in a multicultural and multiregional environment

Ability to identify product gaps and structure solutions

Ability to multi-task and work under pressure and tight deadlines

Self-starter can work independently.

Ability to learn, deliver and meet deadlines in a fast paced and pressured environment