Trust & Safety Analyst

Duration : 12 Months Contract

Client is seeking a candidate to support the Verification Operations team. These roles will focus on metrics-driven root cause analysis (RCA), delivering actionable insights, and providing foundational support for risk-oriented and compliance-driven programs. The contractors will help address increased demand for high-quality RCAs, operational insights, and documentation, supporting key programs such as Account Access, Scams, Verified, Advertiser Verification, and 3rd Party Vendor Tracking.

Key Responsibilities

• Conduct robust RCAs for major business-impacting incidents and workflow escalations across Access, Scams, Verified, Advertiser Verification, and triage portfolios.
• Develop and deliver qualitative operational insights for program managers, policy, product, compliance, and leadership.
• Drive documentation of process enhancements, post-mortem learnings, and best practices to improve Verification Ops efficiency and resilience.
• Support execution of internal initiatives (e.g., Verification Operations Quality Uplift, Advertiser Risk Reduction, Fast-Track Trust Remediation).
• Collaborate cross-functionally to accelerate strategic projects, risk alerts, and compliance reviews.
• Enhance process documentation, SOPs, and onboarding for new team members.
• Analyze data and metrics to identify trends, patterns, and insights that inform operational strategies.
• Communicate effectively with internal stakeholders to ensure alignment and collaboration.

Requirements

Nice to Have

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as a protected veteran.

Recruiter's Details :

Name : Norma

Email : norma@ustechsolutionsinc.com

Internal Job ID #25-52154