Technical Writer

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Agency

Dept of Revenue

Division

INFORMATION TECHNOLOGY

Job Classification Title

IT Technical Writer (S)

Position Number

60082990

Grade

DT04

Description Of Work

THIS WILL CLOSE AT 11 : 59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING. The Innovation & Implementation division has a need for a Technical Writer / Analyst. The IT division is responsible for multiple stages of the ITIL lifecycle to ensure projects and changes are successfully delivered. Service Strategy aligns IT with business goals to ensure services offered support the business objectives. Service Design entails building systems conceptually through architecture, processes, policies, and documentation that will enable services to meet the needs of the agency. Service Transition carefully guides the planning, implementation and User Acceptance Testings, and Continual Service Improvement enhances IT service quality and efficiency. Projects Managers ensure IT projects are deployed successfully.

This position is responsible for analyzing and documenting information to support IT. The position utilizes specialized knowledge of the Department’s mission, objectives, and programs to develop various documents from technical design to Standard Operating Procedures. The Technical Writer / Analyst reviews and edits materials for proper use of terminology, style, direction, content, grammar, punctuation and clarity; designs layout format. This position manages documents through the review, editing, and approval processes and coordinates their storage in a designated library location.

Knowledge, Skills, and Abilities / Management Preferences

Ability to effectively convey information to a varied audience (technical / nontechnical).

Strong time management skills for self and others.

Requires strong analysis skills to analyze information and use logic to address work‑related tasks.

Ability to work with customers as a member of cross‑divisional work groups and maintain positive and productive relationships with customers, peers, and superiors.

Recruitment Range

54,657 - $81,986

Effective July 1, 2025

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Compensation & Benefits

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis).

Some Highlights

The best funded pension plan / retirement system in the nation according to Moody’s Investor Service.

Twelve paid holidays per year.

Fourteen vacation days per year which increase as length of service increases and accumulates year‑to‑year.

Twelve sick days per year which are cumulative indefinitely.

Paid Parental Leave.

Personal Observance Leave and Community Service Leave.

Longevity pays lump sum payout yearly based on length of service.

401K, 457, and 403(b) plans.

Eligibility for the Public Service Loan Forgiveness Program.

Background Check

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non‑delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

Application Requirements

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of Form DD‑214.

Contact

If you have general questions about the application process, you may contact Human Resources at 919‑814‑1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability‑related accommodations in the interview process, please call the agency ADA Administrator at 919‑605‑6074.

Minimum Education and Experience

Bachelor’s degree in journalism, communications, English, or a technology‑related field from an appropriately accredited institution and one year experience in technical writing or working in a technology role; or Associate degree in technology, business writing, or related fields from an appropriately accredited institution and two years of experience in technical writing or working in a technology role; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Heidi Nolta

Recruiter Email

HEIDI.NOLTA@NCDOR.GOV

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