Assistant Patient Access Representative - Pediatric Dentistry - School of Dentistry

Assistant Patient Access Representative

UTHealth Houston's School of Dentistry is hiring an Assistant Patient Access Representative to join their team of professionals in the Pediatric Dentistry department. The Assistant PAR will be responsible for working with patients to obtain demographic, insurance, and financial information, scheduling appointments, verifying insurance, and more. The ideal candidate will have experience with customer service, inbound / outbound calls, insurance verification, and claim submission. Bilingual (Spanish speaking) is also preferred.

Location : 7500 Cambridge, Houston, Texas 77054

Position Summary :

Position assists in ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities :

• Assists in obtaining demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Identifies alternative resources for financial reimbursement.
• Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

Certification / Skills : Ability to multi-task. Proficient typing / keyboarding skills.

Minimum Education : High School Diploma or equivalent required

Minimum Experience : None

Physical Requirements : Exerts up to 50 pounds of force occasionally and / or up to 20 pounds frequently and / or up to 10 pounds constantly to move objects.

Security Sensitive : This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094.

Residency Requirement : Employees must permanently reside and work in the State of Texas.