Customer Service Manager

Schedule : Full time

Availability : Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12 : 30am

Age Requirement : Must be 18 years or older

Location : Amherst, NY

Address : 675 Alberta Drive

Pay : $21 - $22.50 / hour

Job Posting : 09 / 15 / 2025

Job Posting End : 10 / 15 / 2025

Job ID : R0258590

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and / or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End / customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and / or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

Preferred Qualifications

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.