FRONT DESK AGENT

Guest Service Agent

Interested in joining the only full-service hotel property located on the campus of Virginia Tech? A place where you can expand your knowledge of the hospitality industry and utilize your unique abilities. Apply today and join us, become part of our family at The Inn at Virginia Tech and Skelton Conference Center. A place that understands the commitment it takes to create and deliver what is expected to each one of our guests, yet we never want to overlook or forget the opportunity to create delight that comes from experiencing the unexpected.

As a Guest Service Agent, you will use your strong technical skills, excellent communication skills, persuasive sales ability, and world class customer service to greet and register guests checking in / out of the hotel.

Part-time positions are available. Hourly rate is $15. Shift is 7 : 00 a.m. 3 : 00 p.m. Or 3 : 00 p.m. -11 : 00 p.m. Must be able to work weekends and holidays. Part-time positions are eligible for 401K.

Endless opportunities are yours to discover, when you join our team at The Inn at Virginia Tech and Skelton Conference.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.