Personal Shopper @NET-A-PORTER

PERSONAL SHOPPER, NET-A-PORTER – Los Angeles

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER are now seeking a talented Personal Shopper to join the team in Los Angeles. NET-A-PORTER Personal Shopper’s are the primary liaisons to our best customers. They provide our EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. Personal Shoppers anticipate customer wants and needs – and ensure exceptional shopping experiences are delivered to them globally!

Here is a breakdown of what you’ll be doing:

• Profile customers individually based on their shopping pattern
• Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
• Represent brand and embody values of NET-A-PORTER
• Ensure prompt follow up with customers acquired through events and partnerships
• Achieve yearly targets and KPIs
• Lead team by example through hitting and exceeding sales targets
• Be the sales expert within the team
• Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas
• Offer styling and advice on items
• Ensure that sales leads are identified and prioritized by analyzing your customer list
• Increase spend of individuals and develop customer loyalty through by understanding their needs
• Drive Personal Appointments where possible with clients to develop relationships
• Have a cultural awareness for clients based across different regions
• Possess a self-driven awareness of fashion industry and brands/product
• Feedback any buying patterns to Managers
• Participate in Client Relations, marketing / partnership events as required
• Work alongside the wider business to understand key business trends and increase business acumen
  

The type of person we are looking for:

• 3 – 5 years of work experience in a similar position, preferably in luxury fashion
• Engaged and active client book driving between £1.8m-£2.5m
• Proactive sales approach, with a track record of achieving personal sales goals
• Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
• Leadership and mentoring skillset
• Works very closely with stakeholders outside the department to drive own business
• Fluent in spoken and written English. Fluency in a second language is highly desirable
• Technology literate, with experience in Excel and Outlook
• Confident, with excellent communication skills
• Organized with an eye for detail
  

From the moment you join LuxExperience we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

Experience Level: Associate

Experience Level: Mid-Senior levelWorkplace Type: Remote