Case Manager

Job Title : Case Manager

Location : Remote

Pay Range : $35 / hr on W2

Introduction

We are seeking a dedicated and detail-oriented professional to join our team as a Case Manager. This role offers the opportunity to make a meaningful impact by managing and resolving complaints and grievances while ensuring compliance with regulations and enhancing member experiences.

Required Skills & Qualifications

• Applicants must be able to work directly on a W2 basis.
• Experience in a service-related industry, with call center experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated conflict resolution and mediation skills with the ability to secure action from multiple stakeholders.
• Ability to use sound judgment and handle complex issues independently, with the knowledge to escalate and ask for help when needed.
• Extensive working knowledge of personal computers, including Windows-based software applications and MS Word.
• Must be able to work in a Labor / Management Partnership environment.

Preferred Skills & Qualifications

Day-to-Day Responsibilities

Company Benefits & Culture

For immediate consideration please click APPLY to begin the screening process.