Operations Lead, Customer Experience

What To Expect We are seeking a driven and versatile Program Manager with a proven background in leading high-impact initiatives focused on elevating the customer experience. In this role, you'll play a critical part in optimizing Accounts Receivable processes, refining customer feedback systems, launching customer-centric pilots, and providing agile, structured oversight across programs that connect field operations and service innovation.

What You'll Do

• Lead the refinement of our customer surveys and scan social media platforms to capture real-time sentiment, ensuring the voice of the customer is continuously influencing strategy. Partner cross-functionally to ensure customer feedback directly informs product development and service enhancements
• Collaborate closely with the Field teams and Business Partners to proactively manage and reduce AR, ensuring alignment with company goals and customer expectations
• Leverage SQL and other data tools to validate reporting, surface actionable insights, and tell compelling stories through data that drive business decisions
• Translate complex operational processes into clear, actionable documentation for field teams; ensure updates are simple to understand and implement
• Implement structured PM practices to improve visibility, accountability, and execution across initiatives—laying the groundwork for scalable program success
• Design and execute customer-centric pilot programs that bring together service, delivery, sales, and technical teams to create a more cohesive and seamless customer experience
• Modernize and enhance communication channels used by the field to improve responsiveness, clarity, and efficiency

What You'll Bring

Benefits Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

Expected Compensation

$80,000 – $120,000 / annual salary cash and stock awards benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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