Customer Service Representative I

Job Summary :

Under general direction of the Customer Service & Utility Billing Manager and the Finance Director, this position provides overall service to the public both in person and via telephone, answers inquiries, accepts payments and provides routine information concerning City services and operations; and performs other duties as assigned.

Essential Functions :

• Responsible for opening the front counter, which includes logging on to computers, opening and setting cash drawers, setting up postage meter, checking overnight drop and unlocking front doors.
• Assist in the preparation of utility billing.
• Responsible for transferring utility accounts.
• Process all payments of utility accounts and deposits.
• Responsible for receiving and distributing mail.
• Responsible for setting up new accounts for new customers.
• Generate work orders for all departments.
• Processes work orders within 24 hours.
• Handles special requests or complaints from customers.
• Records cemetery plot information for customers.
• Reconciles, and balance petty cash, and distributes petty cash for bank deposits.
• Receives and processes ACH transactions, per advice of transfer letters.
• Ensures adherence to policies and procedures.
• Deals with difficult customers and peers in a positive manner.
• Assists with other Finance-related functions, as needed, such as maintaining departmental records, filing, and retrieving documents, and cross-functional training.

(These essential job functions are not to be construed as a complete statement of all duties. Employees will be required to perform other job-related duties, as required.)

Minimum Qualifications (KSAs) :

Education, Training and Experience :

Licenses, Certificates, Special Requirements :

Physical and Mental Demands :

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Skills :

While performing the duties of this job, the employee is regularly required to use hands and fingers to touch and grasp, reach with hands and arms; stand; have good vision (with or without correction), talk and hear; walk; sit; with occasional handling, feeling or operating objects, tools or controls; climb or balance; stoop, kneel, crouch or crawl; and lift or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Mental Demands :

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning. Observe and interpret situations; learn and apply new information or new information or new skills; work under deadlines with constant interruptions; interact with City staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.