Sales Operations Specialist II

Overview

The Sales Operations Specialist II supports the Global Sales Department through a wide range of administrative, operational, and customer-facing responsibilities. This fully on-site role ensures seamless coordination between Sales and internal departments such as Engineering, Manufacturing, Customer Service, and Finance. Responsibilities include quote support, order entry, shipment processing, Salesforce opportunity management, and customer follow-up. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, high-mix manufacturing environment.

Responsibilities

• Sales & Customer Support
• Serve as a liaison between the Sales team and Factory for order entry, order status, and shipping coordination.
• Handle inbound sales lead calls and convert them into opportunities and orders.
• Support Outside Sales with quotation preparation and delivery estimate requests.
• Generate and manage Salesforce opportunities with accurate forecasting and data entry.
• Collaborate with Customer Service to resolve delivery or shipment-related issues.
• Review incoming orders for completeness, accuracy, and configuration compliance.
• Manage order entry, sales order acknowledgments, backlog maintenance, and order updates.
• Manage demo, loaner, and mockup inventory to support customer satisfaction and sales campaigns.
• Issue functional acknowledgments and advance shipping notices; update customer portals as needed.
• Shipping & Logistics Support
• Coordinate shipment documentation and activities, including test data and inspection results, export compliance paperwork, credit release coordination, freight forwarder scheduling, and document attestation with the Chamber of Commerce.
• Maintain and report on the shipment forecast to support factory planning.
• Internal Coordination & Reporting
• Work with Engineering to ensure accurate configuration and specification compatibility.
• Coordinate with Finance on payment status and support internal / external audits.
• Triage and respond to incoming sales and marketing distribution emails.
• Prepare commission forms for the Sales team.
• Generate and distribute weekly sales and operations reports.
• Assist in planning and execution of customer visits and trade shows, in collaboration with Global Marketing.

Requirements

Skills

Education

Experience

Equal Opportunity

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Details

Note : This description reflects the responsibilities and requirements of the role as provided; no additional unsupported content has been added.

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