Residency Administrator - St. Francis Family Medical Practice

Family Practice Residency Program Manager

This position assists the residency program director in the management of the family practice residency program, rural track residency and the associated fellowship programs. Responsible for overall functioning of residency including management of resident physicians and staff, workflow development, financial performance and compliance with Accreditation Council for Graduate Medical Education (ACGME), Residency Review Committees (RRC), and Bon Secours compliance department. Develops and facilitates academic and operational activities of the residency and fellowship programs and is responsible for any future fellowship development. Involved in the development of annual budget in tandem with Residency Director and acts for and makes decisions in the program director's absence. Performs all duties in a manner which promotes team concept and reflects the mission and values of Bon Secours Health System.

Key Relationships :

• Works closely with the Program Director(s) to develop and implement operational & educational workflows.
• Works closely with the Administrative Director and legal department in development of contractual and affiliation agreements for resident training and education.
• Works closely with practice management to develop clinical workflows affecting resident education.
• Collaborates with peers in local and regional Bon Secours ministries.

Education, Training & Experience, Skills and Abilities :

Master's degree in management or related field and three to five years of management experience or commensurate education in healthcare administration, healthcare regulatory compliance or academic medicine. Knowledge of resident educational standards. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic medical record. Should be able to navigate technology effectively and learn new software and applications in a timely manner.

Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult and confidential matters effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and procedures and demonstrates critical thinking, problem solving and decision making skills. Must have experience with creating budgets and communicating financial information. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization.

Supervisory Responsibilities :

Manage the staff at family practice residency program, comprising twenty-six or more resident physicians and approximately two to five staff members. May manage multiple locations.

Essential Job Functions :

A. Program Management :

B. Administrative Management :

C. Evaluation and Compliance :

Other Job Functions :

Working Conditions :

The individual performing this job may anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies regarding infection control.

Travel outside the office is required.

BON SECOURS MISSION, VALUES, CUSTOMER ORIENTATION AND CONTINUOUS QUALITY IMPROVEMENT FOCUS :

It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer, treating each patient, staff member, and community in a dignified manner with respect, kindness, and understanding and subscribing to the organization's commitment to quality and service.

Bon Secours is an equal opportunity employer. Many of our opportunities reward your hard work with :