Dispute Resolution Analyst (Temporary)

Dispute Resolution Analyst

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

Objective : The Dispute Resolution Analyst is responsible for investigating, analyzing, and resolving customer disputes related to billing, payments, and account balances. This role ensures timely resolution of issues to support cash flow, customer satisfaction, and compliance with company policies. The Dispute Resolution Analyst will work with limited supervision. This role requires a strong understanding of complex customer agreements, long lead times, and multi-tiered supply chains.

Essential Functions :

• Dispute Investigation : review and analyze customer claims, discrepancies, and disputes related to invoices, payments, and account statements.
• Cross-Functional Collaboration : work closely with sales, customer service, finance, and legal teams to gather information and resolve disputes.
• Documentation & Reporting : maintain detailed records of dispute cases, resolutions, and communications. Prepare regular reports on dispute trends and resolution timelines.
• Customer Communication : communicate professionally with customers to clarify issues, provide updates, and negotiate resolutions.
• Root Cause Analysis : identify recurring issues and recommend process improvements to reduce future disputes.
• Compliance & Policy Adherence : ensure all dispute handling complies with internal policies, contractual terms, and regulatory requirements.
• Performs other duties as assigned

Qualification Requirements :

A. Education & Qualification :

B. Work Experience :

C. Professional Skills :

D. Behavioral Skills :

But what else? (advantages, specific features, etc.) :

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Company Information :

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Locate your future workplace :

2000 Weber Dr TX 76240 Gainesville Texas United States