TICKETING SUPERVISOR

Job Description

Job Description

Reports To Ticketing Operations Manager

Direct Reports N / A

Status Regular Full-Time Non-Exempt

Location On site in Downtown Houston, TX

Schedule General business hours with frequent nights and weekends

OVERVIEW

The Ticketing Supervisor assists with the operations and management of the Ticketing Office. The Supervisor helps support the Ticketing Associates as well as providing exemplary customer service to all patrons and clients.

MAJOR FUNCTIONS

• Prepares daily financial deposit reconciliations
• Prepares post show documentation and reports to Finance Department as necessary
• Maintains monthly vault audit, ensuring that banks are balanced and change in appropriate denominations is maintained
• Provides ticketing reports to staff and clients
• Assists in building events and promotional offers on all ticketing systems
• Assists with managing inventory to ensure successful event sales
• Supports management of ticketing requests for donors and sponsors with the highest level of care
• Assists with processing of show complimentary tickets
• Processes group sales orders as needed
• Maintains knowledge of events throughout the facility in order to answer customer questions or direct them to the proper staff member
• Assists with night-of-show duties including settlement with company management and any patron service issues
• Manages chargeback disputes
• Reconciles cash drawers at the end of each shift
• Maintains internal Ticketing Office information site for staff
• Assists in training and managing / supervising part-time ticketing associates
• Assists with scheduling ticketing associates as needed
• Manages scanners by ensuring software is up-to-date and offline scans are properly uploaded to the coordinating system as well as troubleshooting issues with front of house team
• Answers incoming calls and email inquiries regarding Hobby Center events and activities
• Assists patrons with phone and in-person sales and exchanges as well as answering customer service inquiries
• Oversees all aspects of Ticketing operations in absence of the Ticketing Director, Ticketing Operations Manager, and Ticketing Manager.
• Other duties as assigned

Responsibilities may be modified as needed to meet the organization’s goals and employee’s strengths.

TRAITS & CHARACTERISTICS

Team members at the Hobby Center for the Performing Arts must thrive on challenge and be comfortable working in a dynamic, fast-paced environment. Working with a nimble and efficient team requires that members bring an entrepreneurial spirit to their work and consistently work to provide a best-in-class experience for audiences.

Desirable Qualities

C O M P E N S A T I O N

The Hobby Center offers a competitive compensation and benefits package including medical, dental, vision, life, disability insurance, a 403b savings plan with matching employer contributions, paid parking, monthly mobile phone stipend, and paid time off. The anticipated hiring range for this position is $21.00 to $23.00 hourly.

A B O U T T H E H O B B Y C E N T E R F O R T H E P E R F O R M I N G A R T S

The Hobby Center for the Performing Arts deepens understanding of our shared humanity. We serve as a connector, convenor, and incubator for all Houston audiences, artmakers and arts organizations. By presenting engaging performances and educational programs, we strengthen our sense of belonging to shape a more cohesive and connected Houston community. Opened in 2002, the Hobby Center campus houses two theaters including the 2,650-seat Sarofim Hall and the 500-seat Zilkha Hall. Delivering a best-in-class patron experience, the Hobby Center welcomes over 400,000 audience members annually to engage with high-quality arts programming including the Memorial Hermann Broadway at the Hobby Center series. The Hobby Center is also home to a full season of musical theatre produced by Principal Resident Company Theatre Under the Stars, as well as a variety of diverse performances from both Houston-based and touring artists and companies. Education and accessibility initiatives are central to the Hobby Center’s impact in Houston through programs like the ExxonMobil Discovery Series that welcomes thousands of students to performances every season. Since 2012, the Hobby Center has been a national leader in accessibility, presenting Sensory Inclusive performances and providing exemplary customer service via its Access Team at all public events. Over the past year and a half, the Hobby Center developed and is implementing a strategic plan that drastically shifts its role in the Houston arts community. The Programming and Education Department was a result of this plan's first steps. This is an exciting time to be involved in the Hobby Center as it implements its new identity with a focus towards expanding the communities it serves and engages.

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion, and accessibility are deeply valued.