Luxury Residential Associate Home Manager

Job Description

Job Description

Salary : $53,965.00-$78,265.00

Were looking for an Associate Client Manager to support our Client Management team in delivering exceptional service to high-end residential properties.In this dynamic, hands-on role, youll assist with home maintenance coordination, client communications, field team support, and internal process optimization. Youll help ensure that every client experience reflects the high standards of our brand and team. About 20% of your time will involve visiting client homes across Greater Boston.

Responsibilities

• Collaborate with Client Managers to ensure all homeowner maintenance and service needs are fulfilled
• Schedule and coordinate internal field teams, subcontractors, and trades for responsive and routine maintenance, punch list completion, and small tasks
• Take ownership of task executionincluding scheduling, home access coordination, and clear communication with the team
• Ensure work orders are set up accurately and maintained within Salesforce CRM, with clear documentation and timely updates
• Monitor job status and field progress, helping to triage next-day schedules and logistics
• Share completed work order reports with clients and maintain strong client communication via email and phone
• Visit client homes occasionally to support job oversight and relationship management
• Identify and suggest process improvements for workflow efficiency and scalability
• Assist in maintaining high standards of service quality and professionalism across all interactions
• Uphold and model MECs core values both in and outside of client interactions
• Support special projects and cross-functional team initiatives as needed

Location & Commitments

Requirements

Salary Range

Base salary : $53,965.00-$78,265.00 per year, based on a 40-hour workweek.

Contact Us to Apply

If youre ready to take the next step in your career and want to join a team that values collaboration, growth, and exceptional service, wed love to hear from you.

Submit your resume for consideration.