Sr. Mgr., CRM Platforms & Comm. APPS (Mkt Access / Med. Affairs)

Overview

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value.

The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.

Job Summary (Primary function)

This Sr Manager is part of the US Business Information Services group within Incyte's US Business Operations & Analytics team. This offers a unique opportunity to experience broad exposure through support of various departments within Incyte's US Business Unit. The Sr Manager supports, designs, and drives the utility of key business processes, systems, and tools that enable the US Business to effectively execute its daily business and key initiatives. The Sr Managers interfaces with key members of Incyte's stakeholder community and external partners to deliver business solutions in support of the US franchise. At times, the Sr Manager also supports some technical aspects of data integration, delivery, and reporting of business information across the US Business Unit.

The incumbent will be flexible and eager to embrace a continuous, aggressive learning curve, and must be self-motivated. The candidate must be capable of supporting multiple projects in a fast paced, deadline-oriented cross-functional environment. Additionally, a strong customer-service orientation with strong oral and written communication skills are keys for success.

Essential Functions of the Job (Key responsibilities)

• Gather project requirements, define business rules and determine overall impact of changes and development
• Support Commercial Sales and Product Strategy, Medical Affairs, Compliance as projects or requirements dictate.
• Actively contribute to the documentation and testing of operational processes, data integration points, and data service offerings in support of key customers.
• State & Federal Reporting : Work with Compliance, as needed, to prepare and deliver all state / federal required reports (monthly, quarterly and annually).
• Provide training to other department members and new hires on field-based systems as needed, ensuring an inclusive and supportive learning environment.
• Function as a main point of contact for field inquiries and first-level support on all BIS internal and field-facing applications (Qlik dashboards, CRM, Roster, Portal, Okta, Mobile Locker) to help with troubleshooting and application navigation.
• Active participation in an established Customer Master (MDM) system including HCP and HCO resolutions, source file processing, and integration between MDM and other internal and external Incyte systems (dashboards and reports, external 3rd party data aggregators, CRM, Portals, etc.).
• Development of operational processes support new applications and data sources.
• Operational responsibility for daily data processing and inbound / outbound feed monitoring with the goal of ensuring business continuity, quality, and issue escalation and resolution.
• Daily support and administration of the CRM system including basic development such as workflows, field creation, page layouts, object creation, and metadata updates.
• Hands-on management of a CRM system (such as salesforce.com or similar platform) relating to enhancements and day-to-day support for the US Commercial and Medical Affairs teams, ensuring accessibility and inclusivity for all users.
• Express technical and business concepts, ideas, opinions, and develop conclusions both orally and in writing.
• Communicate and work with business subject matter experts and organizational leadership of varying levels.

Qualifications (Minimal acceptable level of education, work experience, and competency)

Disclaimer : The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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