Field Service Technician – Cooling & HVAC systems

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SUMMARY :

We currently need a Field Tech Support Specialist supportingour client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation startup commissioning support remedial and preventative maintenance (PM) services.

PRIMARY DUTIES :

• Participates in system deployment project for established service area by delivering installation startup and / or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches within required timeframe as specified in customer service level agreements (SLAs) for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins procedures process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System / CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel as required.
• Maintains knowledge of new products.
• Other duties as assigned.

COMPENTENCY :

REQUIRED EDUCATION :

EXPERIENCE :

LANGUAGE SKILLS :

QUALIFICATIONS :

PHYSICAL DEMANDS :

WORK ENVIRONMENT :

The candidate will work onsite under the direction of the partner leadership team.

EXPECTED HOURS OF WORK :

8-hour shifts as directed by partner leadership. Typically 8-5 with 1-hour unpaid lunch or 8 : 30-4 : 30 with half hour paid lunch.

TRAVEL : As needed #LI-AC1

#LI-US1

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Required Experience :

IC

Key Skills

Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

Employment Type : Full Time

Experience : years

Vacancy : 1