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Technical Support Analyst OR Helpdesk Analyst

Technical Support Analyst OR Helpdesk Analyst

ATCWaterloo, IA, USA
25 days ago
Job type
  • Full-time
Job description

Job Title : Helpdesk Analyst OR Technical Support Specialist

  • Provide onsite deskside support to the Waterloo IA location through performing the following duties
  • Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
  • Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Job Requirements :

  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered

    • Education Requirements :

  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent