Pet Care Facility Manager

Job Description

Job Description

We are seeking a seasoned Facility Manger to join our busy dog daycare / boarding / grooming and training team! In this dual-role you will be responsible for the overall care and well-being of the animals and the supervision of the pet care staff at our facility. In addition, you will assist the General Manager with day-to-day responsibilities for the business, including overseeing client service staff, as needed. This role requires a dynamic, organized and dedicated person with excellent written and verbal communication skills and a focus on professionalism, quality and safety. If you have animal care experience, love animals and leading people, this may be the role for you!

Responsibilities :

• Oversee & supervise general health and safety of the animals.
• Supervise pet care personnel and oversee general animal care tasks such as water and feeding, recreation, housing and grooming.
• Maintain up-to-date records of animal feedings, treatments, and other related information as needed to ensure animals are healthy and happy during their stay with us.
• Follow feeding and medication instructions and provide close oversight of pet care staff who assist with these tasks.
• Engage in play activities, exercise, general every day functions with the animals; group like-tempered animals together and rotate animals to ensure sufficient recreation time.
• Maintain a clean and healthy facility; ensure runs, facility and play yards are maintained in a clean and sanitary manner at all times.
• Ensure run card information is accurate for each animal and run cards are properly posted as per policy.
• Ensure animals are housed in properly sized runs / kennels.
• Monitor external temperature and manage animals per stated policies on temperature SOP (hot and cold).
• Maintain proper signage in and around the facility, per policies and procedures.
• Work with staff to stay up-to-date on standard operating procedures (SOPs) and ensure said procedures are followed.
• Update SOPs as needed and provide documented training to staff when SOPs have been revised or new procedures are implemented.
• Schedule appropriate pet care staffing based upon daily capacity numbers and work with the GM to monitor payroll costs for the pet care attendants.
• Conduct employee meetings and work with the GM regarding employee performance, training and reviews - provide employee feedback on a routine basis.
• Assist with oversight of client service staff to ensure proper coverage of the front desk, phones and in-person clients
• Interface with trainers, groomers and front end staff about intakes, go-homes, training dog schedules, grooming needs and client-specific requests. Ensure the entire team is on the same page on a daily basis.
• Interface with the GM and owner as needed to communicate issues, provide feedback and propose ideas for improvement.
• Be responsible for other tasks as assigned by the GM.

Qualifications :