Site Reliability Engineer

Tax Analysts is seeking a Site Reliability Engineer (SRE) to help establish and shape our reliability engineering practice from the ground up. This is a unique opportunity to join a mission-driven organization and play a key role in ensuring the reliability, scalability, and performance of our AWS-hosted business applications.

As part of a cross-functional engineering team, you will work to improve observability, automate operational processes, and lead incident response and continuous improvement efforts. This role is ideal for a mid-level engineer with cloud and software engineering experience who is eager to deepen their expertise in site reliability engineering, learn from senior staff, and help build a culture of reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Help define and implement service-level indicators (SLIs) and objectives (SLOs) for cloud-based applications.
• Build, configure, and maintain monitoring, alerting, and dashboarding solutions using AWS CloudWatch, X-Ray, and third-party tools such as DataDome.
• Leverage advanced AWS observability tools (e.g., CloudWatch Synthetics, Contributor Insights) to proactively monitor system health.
• Contribute to the development and implementation of a structured on-call support process as our reliability practice evolves.
• Implement monitoring, and maintain site protection and bot mitigation solutions, including DataDome, to defend against automated attacks and ensure application availability, and analyze performance during postmortems of incidents.
• Investigate incidents, security events, and operational anomalies, resolve, perform root cause analysis, and run a postmortem process.
• Identify repetitive or manual operational tasks (‘toil’) and design scripts or automations using AWS Lambda and CloudFormation to improve efficiency and reliability.
• Assist in the maintenance and enhancement of CI / CD pipelines and automated deployment processes.
• Work closely with development, QA, cloud, and DevOps teams to ensure reliability, scalability, and security are integrated into system and application designs.
• Contribute to the documentation of systems, processes, incident learnings, compliance, and reliability best practices.
• Stay current with emerging AWS, SRE, and observability technologies, and make recommendations to adopt new tools or approaches that improve system resilience and operational excellence.
• Participate in the evaluation and rollout of new AWS services and features that can benefit system reliability or team efficiency.
• Perform other related duties as assigned to support the team and organizational objectives.

KNOWLEDGE & SKILLS :

Requirements

Benefits

Tax Analysts is an Equal Employment Opportunity Employer.