Victim Compensation Claims Manager

MOVA is an independent state agency governed by the Victim and Witness Assistance Board. MOVA strives to advance victim rights by ensuring all victims and survivors of crime across the Commonwealth are supported and empowered through access to high-quality services that are trauma-informed, culturally responsive, and reflective of diverse communities.

Job Overview

MOVA is seeking a mission-driven advocate with direct service or social service and supervisory experience to join our Victim Compensation team. The Claims Manager provides management and oversight of MOVA’s Claims Advocates, reviews and processes expenses under MOVA’s crime victim compensation program, and implements trauma-informed, victim and survivor-centered systems and processes.

Responsibilities

• Provide primary oversight and administration of the process for claimants seeking compensation for expenses directly related to crime
• Responsible for the direct supervision of the Claims Advocates
• Establish and sustain advocacy practices that are trauma-informed and survivor-centered
• Model, train, and support advocacy to provide equitable access to claimants seeking victims’ compensation
• In collaboration with the Director, implement sustainable strategies to address vicarious trauma
• Develop strong relationships with providers, community partners, law enforcement, and other state agencies
• Oversee processing of applications, expense submissions, and other relevant documentation
• Review and approve / deny expense requests for applicants
• Support the collaboration with the Victim Services team to connect victims and survivors to additional resources and referrals

Qualifications

MOVA is an equal opportunity employer and strives to ensure that those working in our office reflect the diversity of the communities we serve. MOVA encourages applicants from a broad spectrum of backgrounds to apply for positions.

The salary for this position is $70,000-$75,000 annually. This position requires working in a MOVA office four days a week for an initial training period of at least six months, and then is hybrid.

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