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Patient Care Representative (Remote/Hybrid Experience Required)
Patient Care Representative (Remote/Hybrid Experience Required)Insight Global • Boston, MA, US
Patient Care Representative (Remote / Hybrid Experience Required)

Patient Care Representative (Remote / Hybrid Experience Required)

Insight Global • Boston, MA, US
5 days ago
Job type
  • Full-time
  • Permanent
  • Temporary
  • Remote
Job description

Job Description

Job Description

Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient’s experience and their entry into the client’s system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.

Duration :

  • 6-month contract to hire (Permanent after 6 months)

Schedule :

  • Monday-Friday
  • 8AM-5PM
  • Hybrid
  • Full-Time schedule (Can't change the schedule so you can leave earlier or start later)

    • Must Haves :

  • High School Diploma / GED required, Bachelor’s Degree preferred.
  • Administrative and / or customer service experience strongly preferred.
  • Experience in call center / phone service setting preferred.
  • Healthcare experience
  • Experience working fully remote or hybrid

    • Plusses :

  • Ability to function as an integral member of a team.
  • Excellent communication, organizational, time management, and customer service skills.
  • Strong attention to detail.
  • Ability to multi-task and problem solve on the spot.
  • Excellent phone etiquette.
  • Ability to work productively in a remote environment.
  • PC proficiency; ability to learn new software quickly.
  • Knowledge of medical terminology is a plus.

    • Compensation : $24 / hr to $28 / hr

    Exact compensation may vary based on several factors, including skills, experience, and education.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

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    Patient Care Representative • Boston, MA, US