Dental Services Representative (Vietnamese)

• Assembling and confirming patient schedule, make appointment reminder calls.
• Perform clinic reception duties: greet and register patients, answer phones, screen calls, and take messages.
• Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and scheduling appointments.
• Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.
• Undertakes all pre-authorization of treatment procedures with insurance or payors.
• Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
• With appropriate instruction, provide out-of-clinic referrals and follow-ups.
• Perform patient billing tasks that include timely electronic and manual processing of billable services, posting payments, reconciling or adjusting patient accounts, and transmissions of claims to insurances and third-party payors, etc.
• Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department.
• Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices, fax and copying.
• Provide other support or assistance to other staff as requested, when appropriate, and if time allows, such as language interpretation, etc.
• Foster an environment that promotes trust and cooperation among patients and staff.
• Implement and enforce clinic policies and procedures, including maintenance of patient confidentiality.
• Attend staff, department, and AHS general membership meetings.
• Assist in agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events, as requested and when duties allow.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

• Must show proof of high school diploma
• Must be prepared to demonstrate these skills
• Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment
• Bilingual in English and Vietnamese

• Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification, treatment pre-authorization, and patient billing.
• Some training in dental or medical terminology, preferably some formal training in dental assisting.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.