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Jr. IT Helpdesk
Jr. IT HelpdeskWoongjin, Inc • Kokomo, IN, US
Jr. IT Helpdesk

Jr. IT Helpdesk

Woongjin, Inc • Kokomo, IN, US
2 days ago
Job type
  • Permanent
Job description

Job Description

Job Description

Company Description

For More Open Positions Visit us at :

http : / / recruiting.woongjininc.com /

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours

Job Description

[Primary responsibilities]

  • Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents / requests
  • Troubleshooting and resolve hardware, software and network problems
  • Document procedures, FAQs, and inventory of assets
  • Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
  • Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
  • Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
  • Company Security program administrator
  • Company VPN administrator
  • Company IT policy and application form creation
  • VIP support, Business travelers support
  • IT server room cleanup and follow up all kind of issue in IT room
  • Network issue checkup and cooperation with Network team
  • File server issue checkup and cooperation with Server team
  • PC and laptop repair and software issue solving skill
  • Security application management
  • Windows and printer issue solving skill
  • Server and Network basic knowledge

    • Salary : $23 - $25 / hr. (DOE)

    Qualifications

    [Qualifications]

  • Strong working knowledge of core applications including Windows 7 / 10 / 11, Microsoft Office, Imaging Software, SCCM and Active Directory
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Android mobile in corporation experience is a plus
  • Strong understanding of server or network basic skills

    • [Requirements]

  • Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience,
  • Must be willing to travel up to 10 % of time
  • 8am – 5pm working hour
  • Sometime, need to work at night and Saturday and Sunday If it is required

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • NO C2C
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    Helpdesk • Kokomo, IN, US