Service & Warranty Administrator

PAPE’ RENTS – CLACKAMAS, OR

SERVICE & WARRANTY ADMINISTRATOR:

Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Rents, the premier capital equipment dealer in the West, is seeking a member to join their service team.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

As our Service & Warranty Administrator, you will play a key role in supporting our service operations by ensuring accurate billing and efficient administrative processes and making sure we recover all possible reimbursement for warranty repairs. In this role, you will:

• Prepare, review, and process customer billing, including credit and rebill requests, in a timely and accurate manner.
• Coordinate with internal teams to request and track purchase orders (POs) for service-related work.
• Process all incoming warranty claims, completing warranty -related data entry and documentation.
• Ensure billing documentation and supporting records are complete, accurate, and compliant with company policies.
• Communicate with customers and internal stakeholders to resolve billing questions or discrepancies.
• Inform Service team about all warranty work in progress.
• Maintain organized records of invoices, credits, and related service documents.
• Assist with reporting and data entry related to service billing and financial tracking.

WHAT YOU NEED:

• Excellent communication, customer relations, and data entry skills.
• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Experience processing warranty claims is a must.
• Experience with service operations, coordinating service work, and administrative support in a technical or equipment-based environment is a plus!

Compensation: $23+/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.