Inside Sales Customer Service

Top Job

Located in Newberg, OR

Salary : $20.00 - $25.00 / hour

The Customer Service Support II representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.

Primary Duties and Responsibilities : (include, but not limited to) :

• Routinely interacts with customers taking daily orders.
• Answers technical questions surrounding product line.
• Enters customers' orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues & on-time delivery issues daily.
• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
• Control upkeep of all sales records.
• Utilizes CRM system to capture pertinent data.
• Analyzes and evaluates problems and makes decisions accordingly with input.
• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.

Educational and Skill Requirements :

$20.00 - $25.00 / hour

#MacAdmin

Express Office : McMinnville

733 Northeast Baker Street

McMinnville, OR 97128