IT Service Technician (Advanced / Tier 3)

RCC Business IT is a leading provider of comprehensive IT solutions tailored to the unique needs of businesses across various industries. We specialize in delivering cutting-edge technology services that enhance efficiency, productivity, and security for our clients.

Position Overview

We are seeking an experienced IT Service Technician to join our dynamic team. The ideal candidate will have a deep technical background, proven experience managing complex IT environments, and a proactive, solutions-driven mindset. This role involves advanced system administration, project implementation, and escalation support for client networks and servers.

Key Responsibilities

• Serve as an escalation point for complex technical issues involving networks, servers, and security infrastructure.
• Configure, deploy, and manage servers (Windows Server, Hyper-V, and / or VMware environments).
• Design, implement, and manage firewall and VPN solutions (FortiGate / Fortinet preferred).
• Manage and maintain Active Directory, Group Policy, and Azure AD integrations.
• Oversee network infrastructure including switches, routers, VLANs, and wireless systems.
• Perform and verify system backups, disaster recovery testing, and data restoration.
• Assist with onboarding new clients, systems migrations, and infrastructure upgrades.
• Proactively monitor and maintain system performance, patching, and security updates.
• Provide mentorship and technical guidance to junior team members.
• Document processes, configurations, and resolutions for internal knowledge sharing.

Requirements

Advanced Firewall Setup & Management (Fortinet / FortiGate preferred)

Benefits