Patient Services Manager

Patient Services Manager

Location: Henderson, NV
Employment Type: Full-Time
Compensation: $70,000–$80,000 annually + bonus opportunities + growth potential

Lead clinic operations while delivering a high-touch, patient-centered experience in a growing outpatient organization.

Serenity Healthcare is hiring a Patient Services Manager to oversee daily clinic operations, develop teams, and ensure every patient feels supported, informed, and valued. No healthcare experience is required — we provide comprehensive training. What matters most is leadership ability, emotional intelligence, and a passion for service.

About the Role

• Oversee day-to-day clinic operations with a strong focus on patient experience
• Coach and develop teams to deliver warm, professional, concierge-level service
• Ensure patients feel welcomed, supported, and confident throughout their care journey
• Healthcare experience not required — full training provided

Key Responsibilities

• Lead and motivate teams to deliver patient-first, concierge-style care
• Manage daily operations, staffing, and workflow challenges efficiently
• Support patient education and clearly communicate available services
• Monitor performance metrics and coach teams toward goals and standards

Requirements (Must-Haves)

• 10+ years of management experience managing 30+ employees
• Proven success managing performance metrics and outcomes
• Experience leading performance conversations and coaching individuals
• Strong communication skills and a service-oriented mindset

Pay & Benefits

• $70,000–$80,000 annual salary plus bonus opportunities
• Rapid promotion and advancement potential
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

About Serenity Healthcare

Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked. Our patient-first culture is built on empathy, science, and measurable results.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.