Team Lead Hair Stylist Busy Salon

TEAM LEAD JOB DESCRIPTION In addition to FS Stylist responsibilities, A Fantastic Sams Team Lead ensures the success of the business by providing fantastic guest service at all times, building and leading a successful work team, and maintaining operational excellence.  The Team Lead balances these priorities while following all company policies, procedures and consistently directing the staff and self to build a strong base of return guests.

TEAM LEADS PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS Align with and carry out salon Mission / Vision / Values and provide Fantastic Guest Service.

Provide Fantastic Guest Service Lead the team to deliver fantastic guest service by adhering to all FS service standards.

Train and ensure the team utilizes the 5 step Guest Service System including the 3-3-3 process.

Train and prepare all team members to provide excellent service to a diverse clientele base.

Spend at least 85% of scheduled work hours performing hair services on guests and meet personal productivity goals.

Handle guest complaints with diplomacy and professionalism, always looking to offer a solution that will strengthen the salon’s relationship with the dissatisfied guest.  Create and maintain a welcoming salon environment for guests and team members.

Lead by example.  Be on time, runway ready, for each shift with a positive, energetic attitude to promote success within the salon.    Meet personal service goals and product sales of 10% BUILD AND LEAD A SUCCSSFUL WORK TEAM Assist manager with hiring and onboarding process.

Act as a coach and mentor to each team member.  Identify the skill development needed for each stylist and work with manager to ensure each team member has the best opportunity for success.

MAINTAIN OPERATIONAL EXCELLENCE Assists Manager as needed with operational duties.

Ensure salon operates efficiently with little to no waste.  Maintain all safety, TDLR and hygiene standards.

Implement daily / weekly / monthly housekeeping and cleaning duties and hold the team accountable to maintain them.

REQUIRED EXPERIENCE Cosmetology certification, 3 years relevant work experience or equivalent Cosmetology license Advanced competencies in salon service and product sales.

Knowledge of State board of Cosmetology regulations and hiring requirements.

Exceptional written and oral communication skills.

Ability to work in a fast-paced environment.

Ability to build a strong and productive team environment.

ADDITIONAL REQUIREMENTS :

• On a regular basis, requires the ability to walk.
• On a regular basis, requires the ability to reach with hands and arms.
• On a regular basis, requires the ability to stand for a minimum of 4 hours.
• On a regular basis, requires the ability to lift + / - 20 pounds.
• Fantastic Sams in an Equal Opportunity Employer Other duties as assigned.
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