Demand Generation Shift Supervisor

Demand Generation Shift Supervisor

The Demand Generation Shift Supervisor serves as the operational lead for our West Coast afternoon / evening shift, ensuring consistent execution of outbound calling activities and maintaining quality standards. This role provides critical management support and coverage for the Demand Generation team, particularly during manager absences, while working closely with the team to optimize daily performance and customer engagement.

Reporting directly to the EVP of New Customer Acquisition, you'll play a key role in maintaining momentum and consistency across our Demand Generation team. This position is essential to keeping our afternoon and evening operations running efficiently, especially during manager absences, and supporting our mission to generate high-quality new business opportunities.

Responsibilities

• Oversee West Coast shift operations (10 : 00 AM 7 : 00 PM ET), ensuring call volume, contact rates, and pipeline goals are achieved.
• Serve as acting manager when EVP of New Customer Acquisition is unavailablehandling team coordination, escalations, and daily operations.
• Provide on-floor coaching, feedback, and support to reps to improve talk tracks, conversion rates, and overall effectiveness.
• Maintain consistency in campaign execution, call scripts, CRM hygiene, and quality standards.
• Monitor daily performance metrics (dials, connections, meetings set / attended) and share insights with leadership.
• Partner with management on process improvements, training initiatives, and performance challenges.
• Collaborate with Sales and Alliance teams to ensure outbound efforts align with organizational objectives.
• Work closely with IT and Business Operations to resolve technology issues and keep systems optimized.

What Makes You Successful

Qualifications