Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2006 after spending five years working at State Farms regional office, which gave me a strong foundation in the business and a clear vision for building a people-first agency. Our team is small and tight-knit, with three members who work together in a true family-style environment and place a strong emphasis on work-life balance.

Im a father to three daughters who all play volleyball, and outside of work I enjoy skiing and spending time outdoors. Giving back is important to us as well our family has even traveled to Tijuana to help build a home for a family in need, an experience that continues to shape how we show up for our customers, our community, and each other.

For our team, we offer a competitive and rewarding benefits package that includes paying 80% of health insurance premiums, a 401k with employer match, three weeks of PTO, and full licensing reimbursement. Performance is recognized and celebrated here. Team members can earn weekly and monthly cash prizes in addition to regular pay, qualify for extra vacation time by hitting goals, and enjoy unique experiences like an annual snowmobiling trip in the mountains when agency goals are met. For those who excel in Life production, we also send team members to a yearly gala as a reward for their success.

Our culture values healthy competition, a strong desire to hit goals, and a genuine commitment to learning and growth. We especially appreciate the mindset former athletes bring, and we actively support team members who are interested in advancing their careers including those pursuing agency ownership one day. This is a place where people are encouraged to grow, compete with purpose, and build a meaningful long-term career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Austin Domsch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.