Customer Service Supervisor

Job Description

Job Description

We are looking for an experienced Customer Service Supervisor to join our client's team in Monroe County. In this role, you will oversee customer service operations, lead a team, and ensure the delivery of exceptional service within a manufacturing environment. This is a contract-to-long-term position offering the opportunity for growth within the organization.

Responsibilities :

• Supervise and lead a customer service team to ensure high-quality interactions and efficient operations.
• Manage client accounts, ensuring accurate order processing and timely communication.
• Oversee the intake and implementation of new orders into NetSuite or Oracle software systems.
• Coordinate with production and inventory teams to monitor order progress and resolve any discrepancies.
• Maintain and manage distributor agreements across specialized industries.
• Collaborate with cross-functional teams to address customer inquiries and develop effective solutions.
• Ensure compliance with company policies and contractual obligations.
• Identify and implement process improvements to enhance customer satisfaction and team performance.
• Provide hands-on support during customer shows and foster strong client relationships through occasional travel.
• Track and manage data using various software tools to maintain accuracy and efficiency.

FOR IMMEDIATE CONSIDERATION PLEASE CONTACT : Kelly Fellows 865-370-2219