Job Description
Job Description
Job Description
We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service.
- Greet customers warmly and address their needs with enthusiasm and empathy
- Process customer orders accurately and efficiently using our computer system
- Handle monetary transactions and make correct change when necessary
- Respond to customer inquiries and resolve issues in a timely, professional manner
- Maintain a clean and organized work area
- Collaborate with team members to ensure smooth operations during busy periods
- Stay up-to-date with product knowledge and company policies
- Assist with inventory management and restocking as needed
- Provide feedback to management on customer trends and suggestions for improvement
Qualifications
Excellent verbal and written communication skillsStrong customer service orientation with a friendly and enthusiastic demeanorBasic math skills and ability to handle cash transactions accuratelyProficiency in data entry and order processing using computer systemsAbility to multitask and stay organized in a fast-paced environmentProblem-solving skills to address customer concerns effectivelyPatience and ability to maintain composure under pressureDetail-oriented approach to ensure order accuracyFlexibility to work various shifts, including evenings and weekendsPhysical ability to stand for extended periods and perform light liftingPrevious customer service experience is a plus, but not required – we provide comprehensive training!Additional Information
All your information will be kept confidential according to EEO guidelines.