Senior Support Engineer, SAP BPC

Pay rate : $40 - $43 / hr

Title : Senior Support Engineer, SAP BPC

Duration : 6 months

Location : Remote USA

JOB DESCRIPTION

Job Summary : Senior Support Engineer, SAP BPC (Business Planning and Consolidation) on Microsoft

This role requires functional experience, integration knowledge, technical insight, expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

Work closely with customers on a daily basis to understand their needs, resolve technical issues while delivering a consistently high quality customer experience

Provide remote-based functional support & training for your specialist SAP modules

Support client customizations, sharing implementation and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience