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Assistant Branch Manager-Bilingual

Assistant Branch Manager-Bilingual

Enterprise Bank and TrustIrvine, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Fluency in Mandarin and Cantonese is a must!

Welcome to Enterprise Bank & Trust! Founded with a passion for entrepreneurship and community, we are dedicated to helping businesses—from cozy coffee shops to large construction firms—thrive. With a presence in states like Arizona, California, Florida, and more, we are a growing force committed to supporting our communities.

We believe in giving back, offering our associates annual paid volunteer time off and charitable-matching opportunities. Recognized as a Best Bank to Work For by American Banker for several years, we provide a wealth of benefits and the chance to shape your career path with us. Join us in our mission to guide individuals toward financial success while enjoying a fulfilling career surrounded by inspiring colleagues.

Together, there’s no stopping you!

Job Title : Assistant Branch Manager Job Description :

Summary :

As the Assistant Branch Manager, you will oversee the daily operations of the branch, ensuring compliance with bank policies and procedures. You will lead and support our team of tellers and financial services representatives, fostering an environment of engagement and development.

Essential Duties and Responsibilities :

  • Supervise daily operations of new account desks and teller areas.
  • Coach associates, create schedules, and address service breakdowns.
  • Collaborate with the Branch Manager to ensure exceptional customer service.
  • Monitor branch staff performance related to cross-selling and referral goals.
  • Ensure adherence to all company policies and procedures.
  • Handle customer concerns and escalate issues to the Branch Manager as needed.
  • Assist in recruiting and training branch staff.
  • Complete new accounts and teller activities as required.
  • Take on special projects and miscellaneous duties as assigned.
  • Conduct quarterly assessments to ensure compliance with audit guidelines and security standards.
  • Willingness to travel up to 10% to support other local branches.

Qualifications :

  • Exceptional leadership and interpersonal skills.
  • Strong organizational skills with a keen attention to detail.
  • Thorough understanding of bank operations, policies, and compliance regulations.
  • Team-oriented with a positive attitude.
  • Excellent oral and written communication skills.
  • Strong problem-solving abilities.
  • Supervisory Responsibilities :

  • Assist in supervising branch staff.
  • Education and Experience :

  • Bachelor’s degree in a business-related field or equivalent experience.
  • Minimum of two years of banking experience required.
  • Customer service experience is essential.
  • Experience in a goal-oriented environment preferred.
  • Previous supervisory experience is a plus.
  • Computer and Software Skills :

  • Proficient in Microsoft Word and Excel.
  • Familiarity with Google Suite, IBS, and Salesforce.
  • Certificates, Licenses, and Registrations :

  • Notary License where applicable.
  • Compensation :

    Salary Range : $25.25 - $31.57 per hour, based on relevant experience, skills, and competencies.

    Equal Opportunity Statement :

    Enterprise Bank & Trust is committed to fostering an inclusive workforce. We ensure equal opportunity for all applicants, regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability. All employment offers are contingent upon successful completion of drug and background checks.

    Join us in making a positive impact in our communities while building a rewarding career!

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    Assistant Branch • Irvine, CA, US