Customer Service Manager

Store Manager

Scope Of Responsibilities : Responsible for overseeing all aspects of customer service and ensure proper training of new hires and existing employees.

Job Summary : Provide direct supervision and managerial oversight necessary for the efficient and profitable management of the entire store for five locations.

Travel : Extensive travel required

Job Duties :

• Ensure and oversee the training of all new hires in customer service.
• Ensure all annual training for accreditation and corporate is complete and competencies are signed off on initially and annually.
• Handle day-to-day issues pertaining to customer service that arise.
• Handle all complaints that are received to ensure they are resolved according to our compliant process.
• Ensure all orders are processed in accordance with the documentation required for payment by payer's regulations.
• Report on the complaints quarterly at the Performance Improvement meeting.
• Assist in the preparation of budgets and financial plans.
• Delegate authority and responsibility to subordinates in accordance with Company policies and procedures.
• Maintain thorough and appropriate documentation and records regarding sales and document scanning.
• Evaluate performance of job duties and coach or redirect each employee.
• Effectively communicate, both verbally and in writing, with the patient's referral sources, management subordinates and other allied healthcare professionals.
• Ensure that each store exhibits overall store unity, teamwork and a favorable working environment.
• Ensure that store teams are responsive to customers in a timely and appropriate fashion.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Education :

Experience :

Special Conditions Of Employment :

Compensation :

$70,000=73,000 Annual

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.