Associate Engineer

Job Description

Job Description

About SecureTech

SecureTech is a San Antonio–based Managed Service Provider (MSP) that delivers secure, reliable IT solutions for small and mid-sized businesses. We help our clients operate confidently by managing their networks, systems, and cybersecurity with excellence and accountability.

We’re a growing team that values clarity, ownership, and learning. If you love solving complex problems, working directly with customers, and continuously improving your skills, you’ll fit right in.

About the Role

The Associate Engineer provides advanced support for service requests and projects across servers, networks, workstations, and cloud systems. You’ll handle escalated technical issues, assist with deployments, and help implement solutions that make our clients’ technology environments more secure, stable, and efficient.

This position bridges the gap between the Service Desk and Engineering teams, making it ideal for a technician ready to take the next step in their career.

Key Responsibilities

• Provide second-tier support for Microsoft environments, business applications, and core IT services (DNS, antivirus, MFA, password / security tools).
• Troubleshoot and support network devices — routers, firewalls, switches, access points, and more.
• Support and maintain backup, disaster recovery, and data archiving solutions.
• Handle escalated tickets from the Service Desk and ensure issues are resolved quickly and clearly communicated.
• Build Bills of Materials (BOMs) for new client solutions and assist with deployments.
• Maintain and update documentation for systems and network changes.
• Use RMM, PSA, and automation tools to monitor and improve service delivery.
• Participate in on-call rotation for after-hours client needs.
• Continuously expand technical expertise through personal and team training plans.

Qualifications

Preferred Experience :

What Success Looks Like

If you’re ready to take the next step in your IT career and grow with a team that values technical excellence and personal development, we’d love to hear from you.