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Customer Support Specialist

Customer Support Specialist

AkkodisMarcus Hook, PA, United States
1 day ago
Job type
  • Permanent
Job description

Akkodis is seeking a Customer Support Specialist for a Direct Hire position with our Direct Client located in Boothwyn, PA (Onsite) .

Pay Range : $80 - $90 / hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description :

As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.

Roles & Responsibilities :

  • Provide expert technical support to dealers and end users.
  • Troubleshoot hardware issues via phone, online chat, and emails.
  • Troubleshoot software issues and networking devices.
  • Perform remote desktop sessions to aid in troubleshooting process.
  • Record detailed notes on hardware issues.
  • Issue Return Materials Authorizations (RMAs) and follow through with the RMA process

Qualifications :

  • 2-year technical degree or equivalent experience.
  • Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
  • Extensive computer hardware and software knowledge.
  • Ability to proficiently troubleshoot technical hardware issues.
  • High attention to detail with the ability to learn on the fly.
  • Friendly professional personality with ability to keep composure during difficult calls.
  • Experience with Salesforce or other CRM preferred.
  • Bilingual (English - Spanish) is a plus.

    • If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or ayush.garg@akkodisgroup.com.

    Equal Opportunity Employer / Veterans / Disabled

    Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

    The Company will consider qualified applicants with arrest and conviction records.

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    Customer Support Specialist • Marcus Hook, PA, United States