Strategic Launch Manager

A Better Built World

At Miter, we're on a mission to help construction contractors build with confidence. If we're successful, we'll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.

For decades, construction and field services contractors have had to run their businesses on outdated software : clunky, on-premise systems created in the 1980s and 1990s.

That's where Miter comes in. We're using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O'Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.

This idea is resonating. Since we launched in 2022, we've grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we've raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we're just getting started.

Hybrid vs. Remote Approach :

We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is-three to four days a week in the office-giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.

Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company wide, and team specific offsites!

About the Team & How We Work :

At Miter, we take pride in getting customers live on our product with confidence. Payroll and HR are too important to get wrong, and our work makes sure customers start strong from day one.

As Miter moves up-market, we're looking for Strategic Launch Managers to lead our most complex and high-visibility implementations-multi-entity accounts, executive stakeholders, and launches that directly shape how we scale. These customers often represent significant ACV, large employee populations with extreme complexity, and PE-backed, high-growth businesses.

In this role, you'll not only guide customers through complex, enterprise implementations, but also refine the way we deliver launches across the business. You'll work closely with executives (both ours and our customers') to drive business outcomes that turn customers into advocates and help define what world-class onboarding looks like at Miter.

Our team is collaborative, detail-oriented, and energized by solving complex problems together. If you thrive in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you'll fit right in. Plus, you'll be part of a team that genuinely enjoys working together and making a tangible impact for our customers.

What You'll Do :

• Partner directly with Strategic customers to design tailored implementation plans and lead them through rolling out the Miter solutions they've purchased.
• Own the end-to-end launch journey-aligning on timelines, defining success criteria, and ensuring milestones support each customer's business goals.
• Drive product adoption by delivering personalized guidance, sharing best practices, and equipping customers to get the most out of Miter.
• Work cross-functionally with Sales, Solutions Engineering, Customer Success, and Support to create seamless handoffs and set customers up for long-term success.
• Collaborate with Product and Engineering to relay customer insights, troubleshoot technical challenges, and advocate for improvements that reflect customer needs and industry trends.
• Help scale the Strategic Launch function by contributing to playbooks, process improvements, and team best practices-turning learnings into leverage for future launches.

What You'll Need :

6 months or >

$100k in services (preferred)

Our Interview Process :

Head of Launch

Our Benefits :

Equal Opportunity :

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.